FAQ
frequently asked questions
Planning your adventure with us?
Here are answers to the most common questions from our guests:
We offer jet ski, parasailing, banana boat, flyboard, snorkeling, sea walker, scuba diving, turtle island tour, and more.
Yes, advance booking is recommended to secure your preferred schedule, especially during weekends and holidays.
Children from 5 years old can join selected activities with adult supervision. For driving a Jet Ski alone, the minimum age is 16 years.
Absolutely! All activities are beginner-friendly, guided by professional instructors and equipped with safety gear.
Yes, all activities are covered by insurance and conducted under strict safety standards.
Yes, complimentary pick-up and drop-off is available for guests staying in the Nusa Dua and Jimbaran areas.
Please bring swimwear, towel, sunscreen, and a change of clothes. Lockers and showers are available on-site.
Yes! We provide action camera and photography services upon request to capture your moments.
Cancellations made at least 24 hours in advance are eligible for a full refund. Terms apply for late changes.
Yes, we provide custom packages for couples, families, and corporate groups.
Activities may be postponed or rescheduled in case of bad weather for your safety.
Yes, many activities are safe for non-swimmers with life jackets and supervision.
Our team speaks English and Indonesian to ensure clear communication for both local and international guests.
Absolutely! Just let us know in advance for a tailored experience.
Yes, prices are negotiable, especially for groups—but booking a package is usually the best value.
We support local bank transfers and accept various digital payment methods. For foreign currency, we recommend exchanging it beforehand.
Please arrive 15–20 minutes early for check-in and briefing.
Just bring swimwear; safety gear will be provided on-site.
Please consult your doctor and inform our team before booking.
Food and beverage packages are available upon request or as part of selected bundles.